Scheduling Your Appointment Made Simple!

To ensure you receive the best care, please choose the location that best fits your needs when scheduling your appointment. Our care teams are ready to assist your every step of the way, whether you’re seeking care for yourself or a loved one. 

Schedule Online

If you are a new patient or do not have access to MyPCC Patient Portal, please select your preferred location to browse availability and schedule your own in-person or telemedicine appointment for primary care and other select services.

Schedule via MyPCC Patient Portal

If you are an existing patient and have access to MyPCC Patient Portal, you can schedule appointments with your care team. 

Schedule Over the Phone

If you are a new patient or prefer to schedule your appointments over the phone, please call us at 708-383-0113 to get more information and/or schedule an appointment.

Walk-In Services

PCC Walk-In Wellness Center at West Suburban Medical Center offers urgent care for illnesses and injuries that are not true emergencies. Patients can be seen without a scheduled appointment for a variety of health conditions. Any patient that does not have a primary care provider can follow up with a primary care provider at any of our 14 locations and make PCC their medical home. 

Preparing for Your
Appointment

To ensure a smooth appointment, please follow these simple steps

PCC offers 24/7 phone access to an on-call provider for medical emergencies.

For non-urgent matters, please call during regular business hours. In case of emergency, dial 911 immediately.

How do I schedule an appointment?

Call +1 (708)-383-0113 or use our online scheduling system to book a visit.

Contact us at least 24 hours in advance by calling +1 (708)-383-0113 to cancel or reschedule your appointment.

PCC offers our patients an easy and safe way of connecting with us through telemedicine visits. With telemedicine, PCC is able to provide remote appointments by phone or video, allowing you to access your care team for a “telemedicine” visit. This type of visit allows you to meet with a trusted provider from the comfort and safety of your home. If you have a phone, smartphone, or a computer, you may be able to get convenient telemedicine services directly through PCC.

 

You don’t need to be a computer genius with fancy equipment to get telemedicine services. If you have a phone, smartphone, computer or tablet, you might already be eligible for telemedicine! A device with a camera is preferable, but we’ll work with the equipment you have. Remember, our provider will decide which kind of appointment is best for you given your unique health needs and will let you know in advance what type of visit you will have.

Yes! While telemedicine visits using video provide the best patient experience, people who do not have access to meet with their provider through video can also conduct their telemedicine visit through a regular phone call.

Many insurance plans cover telemedicine visits. Please check with your provider for specific coverage details.

Telemedicine visits are billed to your insurer or you the same way as a regular visit at PCC. You’re getting the same quality care, time and attention with your provider during a telemedicine visit as you would with an in-person visit.

If you have diabetes, you should be checking your sugar level (glucose levels) at home before your appointment. Have your glucose levels written down so you can read them to your provider during your visit. Your provider will ask you if it was before or after meals, so that is helpful to write down too.

If you have high blood pressure and have a blood pressure cuff at home, check your pressure prior to the appointment. Write down the blood pressure you get and your provider can tell you when it means. If you do not have a blood pressure cuff at home, you can talk about this during your appointment as to how to get one.

  • Write down the day and time of your appointment to make sure you are available when your provider calls.
  • Find a quiet, private space. Choose a place where you can meet with your provider that is quiet, confidential, and comfortable. This could be a room in your home or somewhere in your building, such as a private meeting room.
  • If you are using video, double-check your sound and video. It’s important that you can hear and see your provider during the visit. In order to ensure your visit goes smoothly, test your camera, microphone, and speakers/headphones.
  • Be prepared for the possibility of technical difficulties. Internet outages and other occurrences happen. Your medical provider is here to support you and will reach out to support and alternate ways to connect.

 MyPCC Patient Portal: Remember that you can use our patient portal, which is a secure online website that gives patients easy 24-hour access to personal health information from anywhere with an internet connection. Click here to learn more!

Do you have any questions?

Please contactus, we are here to help!

For questions or concerns, contact us at +1 (708)-383-0113 or [email protected].

Hiren Patel

Hiren Patel

Chief Financial Officer

Hiren has stepped into the role of Chief Financial Officer at PCC Community Wellness Center, bringing with him over a decade of extensive experience across banking, retail, global manufacturing, private equity, and healthcare.

With a strong commitment to public health, Hiren is ready to tackle the evolving challenges of the healthcare sector head-on. He champions a data-driven decision-making approach, firmly believing that accessible data is crucial for empowering informed decisions at every level of the organization. Together, we will enhance our performance and ensure financial stability and profitability, establishing PCC as a definitive leader in community wellness.

Lorena Acosta

Lorena Acosta

Director of Human Resources

Lorena joins the team with diverse Human Resource experience in hospitality, non-for-profit, medical and most recently in Quick Service Restaurants. She brings experience in developing HR programs, systems, updating processes and teams that effectively support the success of the organization. 

Lorena has a passion for HR that stems from helping those around her and being that voice for employees. Aside from her work experience, she earned her Bachelors of Science in Health Studies & Psychology from Chicago State University and her Master’s degree in Human Resource Management from Walden University.

Jerrard Walker

Jerrard Walker, RN, LCSW, CADC, SA

Chief Population Health Officer

Jerrard Walker, RN, LCSW, CADC, SAP, CAMS-II joined PCC in 2020. He obtained his Master of Social Work from Wayne State University – School of Social Work. He also has a Bachelor of Science in Nursing from Resurrection University and a Bachelor of Arts in Sociology, with a Minor in Social Work from Oakland University. 

Jerrard completed his social work training at Henry Ford Hospital in Detroit, MI. He was one of the architects who established the CCHHS CountyCare program. In his free time, he enjoys playing tennis, traveling, and reading.

Sara Hogue

Sara Hogue, MSW

Chief Quality Improvement Officer

Sara Hogue, joined PCC in 2015.  As PCC’s CQIO, Sara leads initiatives to develop new capacity in quality improvement across the organization. Sara is passionate about public health and committed to developing quality assurance tools that can improve population health. 

She has a decade of experience in performance and quality improvement in such areas as research, program evaluation, data analysis, quality assurance, and performance management.  Prior to her promotion to CQIO, Sara served as PCC’s Director of Performance Improvement, where she managed the National Committee for Quality Assurance’s Patient Centered Medical Home recognition process, expanding PCC’s recognition from four to eight sites of care. Sara also pioneered the organization’s Core Culture Committee, which worked to identify and address inclusivity needs for patients and staff. Sara holds a Master of Social Work from DePaul University and a Bachelor of Arts from St. Xavier University.

Paul Luning

Paul Luning, MD, MPH

Chief Medical Officer

Paul Luning, MD, MPH has spent his entire career at PCC. He obtained his undergraduate degree from Yale University, his medical degree from the University of Chicago – Pritzker School of Medicine, and a Master’s in Public Health from the University of Illinois at Chicago. 

He joined PCC in 1995 after graduating from West Suburban Medical Center’s Family Medicine Residency Program. He later completed PCC’s Fellowship in Community Medicine. Dr. Luning was promoted to Chief Medical Officer in 2007. He has been instrumental in the development and implementation of many programs at PCC, such as the Performance Improvement Program and PCC’s clinical program at The Boulevard, a local shelter for homeless individuals recovering from illness. He has received numerous honors and awards including the Distinguished Service Award from the American Academy of Family Physicians and Illinois Academy of Family Physicians, Teacher of the Year from the West Suburban Family Medicine Residency Program (2003, 2007, 2012), and George O’Neill Leadership Award from the Illinois Primary Health Care Association.

Nilsa Campos

Nilsa Campos, MSN, MBA, RN, NE-BC

Chief Operating Officer

Chief Operating Officer, Nilsa Campos, joined PCC in 2019. As COO, Nilsa directs the the day-to-day activities of the organization.  

As the Regional Director of Clinical Operations, she managed nine PCC health centers. She was promoted to Deputy Chief of Operations, where she implemented strategic operational plans for all PCC health centers. Nilsa has advanced experience with driving growth in facility development and profitability. Prior to PCC, Nilsa worked as a facility administrator at DaVita Harvey Dialysis, and as staff nurse and patient care manager for the pediatric cardiac ICU at UChicago Medicine Comer Children’s Hospital. Nilsa has a Master of Business Administration from Lewis University. She also has a Master of Science in Nursing from Lewis University and a Bachelor of Science in Nursing from Chicago State University.

Melissa Chrusfield

Director of Communications and Community Engagement

Melissa Chrusfield serves as the Director of Communications and Community Engagement at PCC Community Wellness Center.

With a passion for connecting people and fostering meaningful relationships, Melissa oversees all communications strategies and community outreach initiatives. She brings extensive experience in public relations and advocacy, ensuring that PCC’s mission of accessible, high-quality healthcare reaches every corner of the community. Melissa is dedicated to amplifying PCC’s impact through innovative storytelling, strategic partnerships, and active community involvement.

Alyssa Sianghio

Alyssa Sianghio

President & CEO

Alyssa joins PCC Community Wellness Center with a robust portfolio in non-profit management and FQHC leadership, previously holding the role of Chief Administrative Officer at Lawndale Christian Health Center.

With over a decade of dedicated service, Alyssa’s professional journey is marked by significant achievements in enhancing healthcare accessibility and quality, which resonate deeply with PCC’s core mission. Educationally, Alyssa is grounded in community-centric development, holding a Master’s Degree in Community and Economic Development from Pennsylvania State University, alongside a Bachelor’s Degree in Political Science and International Studies from the University of Illinois Urbana-Champaign. Her academic background and ongoing contributions to discussions on healthcare best practices underscore her role as a visionary leader. Alyssa’s strategic approach aims for steady, sustainable growth at PCC. We are thrilled to welcome her to our team, confident in her leadership to guide us toward greater achievements in serving our community.